Customer service3 min read

Part request waitlist launched for incoming vehicles

Customers can now register hard-to-find requests before matching donor parts are listed online.

Incoming donor vehicle that may fulfill a parts request

We launched a simple request waitlist for parts that are not currently shown in the online inventory. Requests are compared against incoming donor vehicles as they receive stock numbers and move through inspection.

A waitlist request is not a reservation, but it gives the team a clear record of what customers are actively trying to find.

Information that helps

Include the year, make, model, engine, transmission, part description, and original part number when available. Photos of the original part and connector are especially useful for trim and electrical components.

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